The information we collect
Before an account is opened on our Site, we may require that you avail to us your phone number as well as your email address. Upon creating an account on our Site, we may require that you avail to us your full name, date of birth, national registration number, copy of your identity document, (if you are Zimbabwean); and if the applicant is a foreign national temporarily resident in Zimbabwe their valid passport with a valid permit, a certificate of incorporation together with the latest annual tax return to the Zimbabwe Revenue Authority if you are a body corporate incorporated in Zimbabwe; a copy of your password (if you are not Zimbabwean); and your residential address.
We also collect the information you provide to BitFinance when interacting with our customer support or other staff members via email, online form, social media, or other correspondence. We also collect passive information, which includes, but is not limited to, IP addresses, referral URLs, your location, and other session data.
With regards to transactions we collect the following information the name, address and occupation or, where appropriate, the business or principal activity of each person conducting a transaction and, if known, on whose behalf the transaction is being conducted; and the date and specific time of each transaction i.e when it was initiated and completed; and the type, value or amount of currency involved in the transaction, including what denomination purchased or sold on the Site and the name, and any payment instructions; and a description of the transactions, the name of the officer, employee or agent who prepared the report of the transaction; and the total amount of fees and charges received and paid to, by or on its behalf
How we use that information
How we use your personal information
It may be necessary to disclose your information to comply with any law, subpoenas, court orders, or government or Regulatory request, defend against claims, investigate or bring legal action against illegal or suspected illegal activities, enforce our Terms & Conditions, or to protect the rights, safety, and security of Bitfinance, our users, or the public. golix.com may contain links to other 3rd party websites, which are regulated by their own privacy policies. Bitfinance is not responsible for the privacy policies of these 3rd party websites even if they were accessed using the links from our site.
How you can update your information
You can update your information at any point in time and you do so by contacting us through our customer support system.
We shall retain all information and transactional records for a period of at least five years from the date of their creation to ensure that we comply with our statutory obligations, and be able to assist in dispute resolution.
Should you wish to close your account please advise us through our customer services mechanism.
Your information is secure
We take the protection of your personal information seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your personal information.
Please note that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.